A client-centered approach to communication – avoiding an OMG moment

A client-centered approach to communication – avoiding an OMG moment By Cathy Hester C J Hester   Communication can make or break an independent adjusting business – or any business. Technology has changed the way we communicate, opening the door to communicate via phone call, email, Skype, social media, and more. We can now move …

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Expanding the Definition of “Employee”

Expanding the Definition of “Employee” Agnes Gawecki SCD CPA’s The definition of “employee” under Employee Theft Coverage is crucial in determining whether benefits will be paid in the event of property theft.  Employee Theft addresses various types of employees, though its noteworthy to point out owners and partners are excluded from the coverage. Employee Theft …

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Soft Costs: A Moving Target

Soft Costs: A Moving Target Bill Wall, Director Crawford & Company Technical Services When Adjusters are asked to define costs in construction, the usual response is land, materials, labor, and equipment. Everyone recognizes these are all required elements to build a home or commercial project. Sounds like a great response. In the world of adjusting …

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The Challenges of Adjusting Pipe Breaks and Sewer Back-ups

The Challenges of Adjusting Pipe Breaks and Sewer Back-ups By Timothy Engelbrecht, Esq. – Partner Butler Weihmuller Katz Craig LLP In January of this year, we published an article entitled “The Challenges of Adjusting Long-Term Water Losses.” That article focused on the “constant or repeated leakage or seepage” exclusion that appears in many insurance policies. …

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